Sensys Gatso

Customer Support Engineer

Sensys Gatso Group (Netherlands) delivers traffic enforcement equipment in more than 50 countries throughout the world. To support this equipment we are looking for a Dutch/English speaking employee for our Customer Support department. The support takes place in locations around the world; e.g. Asia, Africa, the Middle East, Europe, the USA and Australia. SGG Netherlands is based in The Netherlands (Haarlem). The support takes place from the Haarlem office/home through remote connections. The support consists of troubleshooting, guiding new installations, educating local partners outside The Netherlands and providing support on the service and maintenance contracts in The Netherlands. 
We are looking for a professional with technical knowledge on both hardware and software, a positive attitude, good communication skills and a very precise and thorough approach towards all tasks at hand. You must be willing to work on an ad hoc basis and are willing to work outside normal working hours, including scheduled nights if needed.

The Job

  • 1st and 2nd line technical support to external and internal customers, remotely or on location
  • The independent tracking and monitoring incidents within current management contracts
  • If necessary, promptly and with due priority escalate incidents to the responsible department
  • Provide technical training
  • Take over subtasks from the Customer Support Manager in case of absence 
  • Make technical and procedural improvements proposals in collaboration with Customer Support Manager
The job requirements:
  • Bachelor degree (Technical)
  • Minimum 2 years of relevant work experience
  • High degree of autonomy, flexible and result oriented
  • A proactive attitude
  • Good knowledge of; networks, computers, Linux and Windows
  • Knowledge of electricity and mechanics
  • Affinity with digital photography
  • Languages: Dutch, English, spoken and written. Spanish, Arabic, French are a plus
  • No 9 to 5 mentality and willingness to travel extensively
  • Living in the Haarlem area in the Netherlands

We offer

  • Competitive salary
  • Bonus structure
  • Tons of training opportunities and possibilities. Our company values personal development plans and take an active part in supporting the developers journey
  • An environment that empowers all employees
  • 25 days of leave and 6,5 (ATV days)
  • Regular fun activities with your colleagues.
  • An international working environment and we value diversity

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