Sensys Gatso

Teamlead Service & Support technician/engineer

The Team Leader for Service & Support will effectively manage projects related to product installations, maintenance & relocations, while ensuring that all tasks are completed efficiently and in a timely manner. The Team Leader will also be responsible for overseeing a team of Service Technicians and ensuring that customer support operations run smoothly, ultimately leading to high levels of customer satisfaction. Additionally, the Team Leader will need to be highly flexible and adaptable in order to meet the demands of the role, which may include working outside of regular business hours.

The Job

  • Manage the Installation, configuration and maintenance of the SensysGatso systems and ensure performance by diagnosing & troubleshooting errors and providing optimal solutions.
  • Provide both preventive and corrective maintenance support to the Customer in the Kingdom of Saudi Arabia
  • Provide remote support and hotline support for the customer in case of emergencies.
  • Execute the Workflow by providing and managing schedules to a team of Technicians.
  • Make calls and get regular updates from a team of technicians and conduct regular team meetings.
  • Cooperate with the Technical Manager and share information within the Organization through proper communication channels.
  • Manage the replacement of faulty items and parts and make sure the team keeps detailed records of the repairs done.
  • Manage the Stock Inventory by keeping track of the incoming and outgoing Spare parts.
  • Submit progress and technical reports of the repairs and maintenance to the Technical Manager regularly.
  • Submit field service reports and expense reports based on company provided guidelines to the Technical Manager regularly.
  • Make sure all team members follow proper work guidelines and comply with and maintain company standards, especially to ensure safety and security of all the employees within the organization.
Job requirements: 
  • Experienced in leading a team to achieve the goals.
  • A bachelor's degree in engineering is preferred
  • An equivalent certification will also be considered.
  • A minimum of 2 years experience in a similar field.
  • A valid driver’s license is preferred and should be willing to travel throughout the Kingdom.
  • Ability to work in flexible schedules
  • Ability to work under pressure and remain professional.

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